Warranty Request

We understand that building or purchasing a new home is a major investment, and peace of mind matters every step of the way. This page is designed to answer your most common questions about initiating a claim under your 2-10 Homebuyers Warranty. For all other questions or concerns, please contact our Warranty Department at warranty@nationalhomecorp.com.

Warranty Frequently Asked Questions

How do I file a warranty claim? To file a warranty claim, log into your Homeowners Warranty Portal account. Once logged in, create a warranty ticket and enter each request as a separate line item. Please attach photos or supporting documentation for each item or issue to be inspected.

After submission, you will receive a confirmation email with your warranty ticket details. Your assigned Warranty Coordinator may request additional information or photos during the review process. If so, please provide them directly to your coordinator to avoid delays.

What if I have trouble logging into my Homeowners Warranty Portal account? Email warranty@nationalhomecorp.com for access. Please provide the following in your request:

Primary homeowner name
Alternate homeowner name (if applicable)
Property address
Phone numbers for all homeowners
Email addresses for all homeowners

Our Warranty Department will update your account, and you will receive a password setup email. If you do not see it in your inbox, please check your junk or spam folder.

Once I file my warranty claim, how long does it take to receive initial feedback? Warranty claims are typically routed for initial review within 48 hours. Claims submitted after hours, on weekends, or on holidays will be reviewed within two business days. Please note that extenuating circumstances may affect this timeline.

Who should I contact during the warranty claim review process? Within two business days of submitting your claim, you will be contacted by your assigned Warranty Coordinator. During the review process, please contact your coordinator directly with any questions or to coordinate repairs. Extenuating circumstances may affect response times.

How long does the warranty claim process take? Most issues are resolved within 7–10 business days. However, extenuating circumstances may extend this timeline. Our Warranty Department will keep you informed throughout the process.

What if I need service or repair for an appliance? For appliance service or repair, please contact the manufacturer directly. To ensure a smooth process, have your appliance’s model and serial number ready. This information can typically be found on the appliance nameplate.

How can I verify my warranty coverage? Your warranty coverage is outlined in your 2-10 Homebuyers Warranty booklet. To download a copy, select the appropriate file below. Texas homeowners should download the 2-10 Texas Homebuyers Warranty booklet.

We are committed to delivering responsive service and ongoing support throughout your warranty period. Contact our Warranty Department at warranty@nationalhomecorp.com for additional information.